Privacy Policy
The City of Waller, Texas (“City,” “we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy describes what personal information we collect, how we use it, and with whom it is shared.
Information We Collect
We may collect the following types of personal information:
- Name
- Email address
- Phone number (including mobile number)
- Mailing address
- SMS opt-in status
- Court case or citation number (for court-related notifications)
- Communication preferences
- Any additional information you provide through forms, emails, or interactions with City departments
How We Use Your Information
We use the information we collect to:
- Communicate with residents, visitors, and stakeholders
- Provide City services, updates, and alerts
- Send important alerts, reminders, or notifications (e.g., service outages, emergency alerts, city updates, appearance dates, payment deadlines, case updates)
- Respond to inquiries and service requests
- Improve communications and digital services
Information Sharing
We do not sell, trade, or rent your personal information to others. We do not share SMS consent with third parties or affiliates.
Your personal information may only be shared with:
- Relevant City of Waller departments
- Service providers contracted to deliver communications on our behalf (e.g., SMS delivery platforms)
- Government agencies if required by law
SMS Consent
SMS consent is collected solely for the purpose of sending City of Waller notifications. SMS consent is not shared with third parties.
Policy Updates
We may update this Privacy Policy as needed. Updates will be posted on this page with the new effective date.
For questions regarding this policy, please contact us at:
City of Waller, Texas
Phone: (936) 372-3880
Email: wallerinfo@wallertexas.gov
